Any pet photo that you send with the order form must be in JPG format, and when you send it please use as large and clear a photo as possible. (don't crop it, let us take care of that.)
IF AN ERROR
MESSAGE APPEARS WHEN YOU SEND YOUR ORDER FORM, there might be a problem with your photo. If this happens, send in your order without the photo attached, (leave that step out), and send the photo separately attached to an e-mail. Send it to
The animation works best if if your pet is facing the camera in the photo with its mouth closed.
IF YOUR PHOTO CONTAINS TWO PETS, we can only animate one and make that one the vocalist! (Send us a note as to which one you want to do the "singing"!
If the photo is on your hard drive already, simply use the photo-upload feature on the order form and it will come to us automatically with your order.
If the photo is not on your hard-drive, scan it at a minimum resolution of 300 dpi (dots per inch). Give it a name and save it as a JPG on your desktop or in a folder on your hard drive.
If you do not have a scanner, you can take the photo (or your camera's memory card) to Walmart (or any pharmacy) with a photo department. They can put the photo on a CD in JPG format and tell you how to save it to your computer's hard drive. Then, just follow the instructions on the order-form as to how to send it to us.